Decision Support Systems

Organisations are increasingly using Decision Support Systems to enhance the timing and quality of important operational decisions.

Since operational decisions change rapidly and frequently, organisations must ensure the right technologies are established in order to effectively compete in the global marketplace. Organisations can achieve greater efficiencies in combining the use of a Decision Support System with the use of a business rules engine.

A leading business rules engine such as InRule can be used across an organisation to create dynamic decision points based on the information provided by Decision Support Systems. As such, the rules embedded in InRule are used as the driving force in decision making logic across the organisation.

How can InRule enhance a Decision Support System?

• Automated decision-making

  InRule can enhance the Decision Support System being used by automating decision-making, enhancing flow logic and improving higher volume decision points. Organisations can be confident in making efficient decisions as business rules are based on the information provided in Decision Support Systems.

• Consistent decisions

  The rules embedded in InRule act as the basis of the information gathered by Decision Support Systems and as such decisions can be made consistently across channels within the organisation. Business policies and regulations are more likely to be followed as there is a sense of cohesion across the organisation.

• Greater customisation

  The use of InRule and Decision Support Systems allows decision making to be moved to the point of contact with customers. Decisions are customised to meet situational requirements of the organisation and rules are simultaneously updated to enable more targeted decisions to be made.

• Lower IT maintenance costs

  Information gathered by Decision Support Systems allows rules to be constantly updated in InRule. Decisions are more targeted towards the situation enabling a greater span of decision rules to be applied multiple times across the organisation. Consequently, the costs associated with the maintenance of the application are reduced.